General Terms of Use
Our personal data protection policy establishes a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, Lise Paquet /cook at home , we primarily guarantee the respect of your personal data, as well as the confidentiality of our clients (hereinafter “Your data”).
For perfect transparency towards you, to guarantee you a secure use of our website cook at home in all its available versions and related applications (hereinafter the “Site Lise Paquet / cook at home ”), we provide the way we process your data, so that our services are always in accordance with respecting your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and your data, across all our platforms.
Our policy and we guarantee that all necessary precautions for the protection of all your data and against disclosure, loss, or alteration of it are taken. That is why we provide you with all the elements to easily understand how we process your data. This data will only be retained for the time necessary for the management and processing determined. You will, of course, be able to access your data and modify it at any time, as it will be available in your personal spaces on the site Lise Paquet /cook at home
For these purposes, we strive to take all necessary measures to comply with applicable data protection law.
Thus, I, Lise Paquet/ cook at home commits to this personal data protection policy to respect the essential principles of the European General Regulation and French law regarding personal data protection, by providing you with information concerning the existence and the modalities of the data processing applied here (paragraph 3), the rights you have regarding your data, as well as applying these rights ourselves (paragraph 6 and 10). Any information related to potential transfers to a third country or recipients is also made available, as well as the retention period of the collected data (paragraph 5) and security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of Lise Paquet / cook at homeif you have placed an order on the site cuisinezchezvous.com customer of Lise Paquet / cook at home if you have created a customer account but have not ordered products or services, or if you have navigated as a visitor on the site cuisinchezvous.com without having created a customer account or placed an order.
- WHO ARE WE?
Lise Paquet/cook at homeis a LTD , registered under the number (NEQ) 2280249691 represented by Lise Paquet, as Chief Executive Officer and whose registered office is located at 7959 Avenue de Cornouailles Quebec Canada G1H 3V9
Lise Paquet/cook at home publishes the Site and implements, in this regard, various processing of your Data as the data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the site cuisinezchezvous.com using cookies, if you create a customer account on the site cuisinezchezvous.com , whether you are ordering one of our products or services or have agreed to be a member of our newsletters (SMS, emails).
Your personal data helps us streamline your navigation on the site cuisinezchezvous.com , as well as to offer you a more personalized experience. This way, we can better process your orders, provide payment in installments, prevent fraud, carry out necessary refunds, and manage your customer reviews.
3.2. Your navigation on the Site cuisinezchezvous.com
In order to allow you to navigate the site , cuisinezchezvous.com we process your data based on your consent.
3.3. The processing of your orders
To be able to handle your orders and process them, we use your data.
The use we make of it serves to manage mediation, customer relations (and those through social networks), our after-sales service and remote sales, our actions related to marketing management and business prospecting for the site cuisinezchezvous.com as well as for the management, delivery, and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of Lise Paquet /cook at home is the legal basis for processing, regarding the management of product reminders. Your consent or our legitimate interest are, as applicable, the legal basis for processing for marketing and commercial prospecting actions. Your consent is required for the implementation of the "flash" payment.
3.4. Payment in installments
For orders subject to payment in installments and for certain customers, your data is processed in order to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the foundation for the processing of your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may need to transmit your personal data to Klarna, including your contact details and order details, so that Klarna can assess whether you meet the required conditions to benefit from them and tailor them to your needs. Your transferred personal data will be processed in accordance with the Klarna's privacy policy.
3.5. Customer reviews
To be able to share your reviews with our clients and visitors as well as allow you to leave your review on the site cuisinezchezvous.com we use your data on the legal basis of your consent or legitimate interest.
3.6. Collection of payments and combating fraud
In order to enable the collection of payments and combat fraud, we use your data.
Thanks to this, we can also ensure the security of payments.
The application of this contract between the two parties as well as the legitimate interest of Lise Paquet/cook at home, as the data processing manager, are the legal bases for this processing.
3.7. Management operations of the advertising agency of Lise Paquet/cook at home
The advertising management operations of Lise Paquet/cook at home are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization responsible for managing opposition to telephone solicitation, solicitations, set up our contests and lotteries, or any other promotional operation except for online gambling and games of chance.
The legal bases for the mentions referred to above are the user's consent or the legitimate interest of Lise Paquet/cook at home
- WHERE DO YOUR DATA GO?
Your data is transmitted to several internal services of cuisinezchezvous.com
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.
For the implementation of payment in installments, your data may be shared with providers such as payment and transaction centers (banks...), or call centers for managing business processes or customer experience, or for customer reviews, with a manager for collecting and processing customer reviews.
The advertising agency of cuisinezchezvous.com is managed, thanks to your data, for clients of the agency and advertisers.
- DATA RETENTION
The data collected cuisinezchezvous.com are retained only for the time and assistance necessary for the implementation and completion of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain collected data for a certain period of time cuisinezchezvous.com
In current archives for prospects, for 3 years from the last contact with the client (they are therefore accessible by the services of Lise Paquet/ cook at home . We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable limitation rules).
Concerning our orders, your data will be archived in the current archives for 5 years from the end of the customer's order usage, and in the intermediate archives for 5 years from the end of the retention in current archives. The same applies to clients.
Regarding bank data, it is archived in the current archives for the entire validity period of the credit card (plus one day). There is no intermediate archiving performed for bank data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISING YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important note: for this, you must contest the accuracy of your personal data for the time necessary to allow us to verify their compliance. Alternatively, if you believe that our use of your personal data is unlawful and you request a limitation on their use rather than deletion. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise, or defense of your rights in court, in the event that you decide to exercise your right to object during the time necessary for verification to determine whether the legitimate grounds we pursue prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, Lise Paquet / cuisiner chez vous will still have the option to retain them in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You have the right to exercise your right to object to processing carried out for commercial prospecting purposes.
In the case of email marketing, you have the right to request the modification or unsubscription from newsletters by clicking on the hyperlink "unsubscribe" available in all newsletters, or by navigating directly to the contact page of the site cuisinezchezvous.com
In the case of SMS marketing, it is possible to unsubscribe by sending the message "STOP SMS" to 36007, or by navigating to the contact page of the site cuisinezchezvous.com
6.5. You have the right to transmit post-mortem prerogatives regarding the retention, deletion, and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the option to communicate with Lise Paquet /cuisinez chez vous to be able to access the uses of this data and allow for "organization and settlement of the deceased's estate" and/or to close the account on the site and/or to request the cessation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to request your right to data portability.
6.7. You have the right to withdraw your consent regarding the processing based on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to file a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (accompanied by your email, first name, last name, a copy of your ID, and postal address) to the data protection delegation of Lise Paquet /cuisinez chez vous by email at contact@cuisinezchezvous.com and/or by postal mail to Lise Paquet /cuisinez chez vous , 7959 / Avenue de Cornouailles Québec Canada G1H 3V9
Within a maximum period of one (1) month after the date of receipt of the complaint, we will send you a response.
- COOKIES
7.1. What is a cookie?
When you navigate on a website like Lise Paquet,cuisinez chez vous, it can then, according to your choice, insert a text file on your device (computer, 14188052829 or tablet) through your browser.
This text file is called a COOKIE. This cookie then allows the website like cuisinezchezvous.com , during the prescribed validity or registration period of the cookie, to identify your device used when you make another visit.
Only the issuer of a cookie can read or modify the information contained in that cookie.
7.2. What are cookies used for on cuisinezchezvous.com ?
Different types of cookies can be classified into categories. Some are issued directly by Lise Paquet /cuisinez chez vousand its service providers, but some may sometimes come from third-party companies.
7.2.1. Cookies issued by cuisinezchezvous.com and its service providers
There are several categories of cookies that may be found on your device when you navigate our website:
7.2.1.1. "Essential" Cookies
In order to access our site, "essential" cookies are necessary; they are used, for example, to be able to place an order.
If they were not present, you might encounter navigation issues on the site and be unable to place an order.
The "essential" cookies also allow cuisinezchezvous.com to track its activity.
They can be inserted on your device by cuisinezchezvous.com or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
The "Analytical and Personalization" cookies are not mandatory; they will facilitate your searches, optimize your experience with us, and allow us to better target your expectations as well as adapt our offers and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces of our site. The benefit for you is that your browsing time is improved and optimized thanks to the presentation of offers and advertisements relevant to you.
To do this, "advertising" cookies will target your expectations in real-time and offer you advertising content tailored to your desires and interests at the moment, through your recent browsing history on other sites.
This helps avoid presenting you with advertising content that is not relevant to you. At the same time, Lise Paquet, cook at home prefers to show its offers and advertisements to users who will be interested in them.
The advertising content offered may contain cookies issued by cuisinezchezvous.com or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policy for this purpose. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party software applications to offer you the ability to share content and/or your opinion from our site with others, for example when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if during your last browsing session on the site you were simultaneously connected or active on your social network account. We do not control the uses they employ, nor the data they have.
To learn more about the use of your data and advertising content, you can visit your social networks and review their personal data protection policies. You should then be able, through these policies, to manage your settings according to your preferences on the user accounts of each of the social networks you are registered on.
Privacy policy of the aforementioned social networks, click on the social network of your choice:
Facebook : https://en-en.facebook.com/privacy/explanation
Twitter : https://twitter.com/en/tos
Google + : https://policies.google.com/terms?hl=en
Regarding our advertising management, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser responsible for the presented ad, third-party providers of the advertiser…).
They can therefore, with these cookies and during the prescribed validity period of these cookies, offer advertisements in the spaces made available for third-party ads, count the number of contents they provide in our spaces, know the audience of these ads and the number of clicks; thanks to this, they can claim the amounts owed to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their ads, and thus target you and personalize their content if necessary.
7.3. The options offered by your browsing software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browsing software contains many options that you have and can adjust according to your preferences. Through this, you will be able to accept or not accept cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with cookies present, they will be automatically stored on your device.
Depending on your preferences, you can choose to activate a reminder asking you whether you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.
However, it is important to emphasize that the choices you make during this setup may modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as placing an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already stored, we decline any responsibility for the consequences of altering the functioning of our services, which may arise from our services' inability to store or access the cookies necessary for their operation.
7.3.1. How to choose your options based on your browser?
You have different options and choices available depending on your browser. To learn more, you can check its help menu.
Internet Explorer™ : http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Safari™ : https://support.apple.com/kb/PH19214?locale=en_US&viewlocale=en_US
Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/en/kb/Enable%20and%20disable%20cookies
Opera™: http://help.opera.com/Windows/10.20/en/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, such as with third countries where the European Commission has not conducted an assessment of the level of compliance.
In this case, we ensure that this data sharing is done in compliance with the relevant regulations and that your privacy and fundamental rights are guaranteed (for example, by using contractual clauses from the European Commission).
The data protection delegation can, upon your request, provide you with more information regarding data transfers.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security that is appropriate to the risks to the rights and freedoms of individuals regarding the points mentioned in point 2. For this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of processing, as well as the identified risks.
Furthermore, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION
Due to the automated processing we use (profiling for example), you are subject to legal effects that affect you.
All of this is essential to the conclusion or execution of the contract that binds you to us.
This is how we can offer and carry out customer identification automation and "payment in 4 installments." The foundations of this operation are related to the analysis of various variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as being too great (fraud/default), then this payment method will not be offered.
However, if you wish, you can request human intervention even though the decisions are automated, allowing you to provide your opinion and/or oppose the automated decision.
- UPDATE OF THE POLICY AND REVIEW
Our policy regarding personal data will be updated whenever necessary to always comply with the applicable regulations for the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022